No. Wolara improves the patient capture, communication, reminders, and workflow layer while keeping your existing EHR as the clinical source of truth. Your patient data and appointment history stay in your current system.

Yes. It can be planned around eClinicalWorks, but final integration depends on API access, vendor permissions, clinic approval, and technical discovery. We coordinate with your IT team and eClinicalWorks support to ensure proper setup.

The safest approach uses the EHR or approved scheduling source as the source of truth. For simple consultations, we can check real-time availability. For complex procedures, we use a request-and-review model where staff confirms availability before final booking confirmation.

Wolara uses HIPAA-conscious workflow planning and BAA-ready implementation processes. Final compliance depends on selected tools, signed agreements, access controls, and approved configuration. We work with your legal and IT teams to ensure proper setup.

Basic setup can often be planned in 2–3 weeks. EHR-connected workflows may take 3–6 weeks depending on API access and technical requirements. Complex multi-location setups may take 6–8 weeks.

Staff receives training and uses the dashboard to manage patient inquiries, callbacks, procedure requests, intake status, prep reminders, and follow-up tasks. The dashboard is designed to fit into existing workflows, not replace them.

For performance tracking (including any guarantee), a completed booking typically means a patient checked in and completed the appointment or procedure as scheduled. This must be defined in your service agreement.

For qualified clinics, Wolara can structure a performance-based rollout around agreed baseline metrics. Month 1 includes setup and training. Month 2 includes performance tracking. If agreed uplift targets are not achieved, Month 3 may be credited according to the service agreement.

The performance guarantee clock should start after go-live, not during setup delays. We coordinate with your EHR vendor to minimize delays. If integration takes longer than expected, we adjust timelines accordingly.

Terms depend on your specific service agreement. Standard options include 30-day notice for month-to-month contracts. We work with you to ensure the service meets your clinic needs.

Wolara uses a patient router that accepts inquiries from multiple sources: your website form, SMS, phone IVR, or callback request links. All inquiries funnel through one dashboard so staff sees a unified queue.

Reminders are sent via SMS and/or email on a schedule you define (typical: 7 days, 72 hours, 24 hours, and morning-of). Reminders include prep instructions and can guide patients to reschedule if needed.

Yes. Multi-location setups can use a centralized dashboard with location-specific filters, or separate dashboards per location. Staff permissions can be set by location, provider, or patient type.

Custom workflows are supported during planning. If your process differs significantly from standard GI workflows, we work with you during discovery to design a solution that fits your clinic.

ROI is measured by comparing baseline metrics (missed calls, booking rate, no-show rate) to post-Wolara metrics. We provide a dashboard showing monthly bookings, revenue impact, and performance against agreed targets.

Yes. Wolara includes staff training on the dashboard, patient workflows, reminder setup, and best practices. We can provide live training or recorded sessions depending on your clinic schedule.

Yes. Patients can reschedule through SMS, email, or a secure patient portal. Rescheduling is logged in the system and synced with your EHR handoff process.

Pricing is based on clinic volume, features, and EHR integration complexity. Typical pricing ranges from $2,500 to $5,000 per month. We can provide a custom quote after discovery.

Wolara includes email support, Slack channel support, and monthly check-in calls. For complex issues or new integrations, we provide direct technical support.

Yes. Many clinics start with consultation booking automation, then add procedure workflows later. This phased approach reduces adoption risk and lets you see ROI earlier.